About
Casumo Casino, a popular gambling establishment, began providing its services on the Internet in 2012. Casumo Services Limited owns it, and its online gaming licenses have been granted by the Malta Gaming Authority and the United Kingdom Gambling Commission. Due to this, Casumo Casino is regarded as a safe site to play in many countries.
Welcome Bonus and Promotions
As with many casino sites, new players are welcomed to this casino with a great welcome bonus. The current offer for new joiners is a 100% match on their first deposit, up to £300, along with 20 free spins in the Starburst slot game. Before activating the free spins, users must log in and go to the Valuables tab in the account and click on the icon. The game will start automatically after that. Remember that the welcome bonus is on an opt-in basis, so you must choose whether you wish to receive it or not.
The minimum deposit to obtain the bonus, as is required for every deposit, is £10, with a 30x wagering requirement before any winnings or bonuses can be withdrawn. Cashing out before meeting the needs will result in the bonus money being canceled. Online slots and fruit machines count 100%, video poker games contribute 30%, and most table games are at 10% or zero for reaching the required turnover rates. As such, this bonus is best suited to slot fans, especially with the free spins offered.
Sports Betting Types, Coverage, and Betting Markets
For those that only know Casumo as a rather extensive casino gaming site, we are happy to announce that the sportsbook is full of action. Currently, Casumo gives members access to approximately 25 different sports to wager on, with top events pulling in more than 300 needs. It is a significant range, and markets such as handicaps, spreads, special accumulators, and over/under markets are prevalent. But as you might imagine, with 300+ markets for crucial events, the range of options goes far beyond these.
It is undoubtedly a good start for our Casumo review, but after exploring the sportsbook a little more, it is apparent that Casumo has a secret weapon – the ‘Casumo Specials’. Here you can find some pretty unique markets for sports, including football, basketball, tennis, horse racing, and many others. This section definitely spices things up a bit, not to mention the added value to be found here.
Other Offerings
To turn up the heat on your Casumo experience, you should look into the live casino. Here you can live stream casino games for blackjack, game shows, roulette, and more, with impressive quality and many variations for each kind of game. You don’t even need to download software – pick a game and have some fun.
VIP and Loyalty Programs
One extraordinary feature you’ll find when playing at Casumo Casino is its loyalty program. Known as the world’s first casino adventure, it is based on collecting points to reach higher levels and new planets, in keeping with the site’s space theme. Rewards are granted in different forms ranging from free spins to bonuses and even free credits while playing. More time spent on the games and more money spent will result in better rewards.
The points can be seen in the progress bar within your account, and when it fills up, a new level is reached, and the odds of winning valuables improve. Trophies can be collected throughout the adventure by playing certain games and performing various tasks. Casumo Challenges are also organized relatively often on the site. These are only available for a limited time and can award nice prizes to the winners who complete the mission.
Deposit and Withdrawal Methods
Casino promotions for players from the UK and other countries are represented mainly by deposit bonuses. Here, you will not find cashback and promotional codes, which are typical for modern gambling establishments working on the Internet. At the same time, a no deposit bonus is also unavailable at Casumo. The main reason for this is that the casino does not want to be a target for various scammers who are signing up only to get a special gift and withdraw funds to a personal account.
Withdrawals are conducted through Visa, Trustly bank transfers, and MasterCard. Furthermore, VIP customers enjoy unlimited free withdrawals, whereas the rest have access to 3 free withdrawals monthly but are charged €3 for each additional withdrawal.
Customer Support
While the frequently asked questions are quite thorough and do a great job clearing everything up, players can always contact the support team by live chat after creating an account. It is available 24/7, so you can always be sure of assistance, should you need it. If you prefer those methods, there is also an email address and a snail mail address listed on the site. In addition, there are links to social media networks, which often provide fast responses. The only place where customer support may lack is phone support, which is not available right now.
Who Can Play
Casumo Casino cannot offer games to players in the United States, China, France, French Guiana, Guadeloupe, Hong Kong, Italy, Martinique, Réunion, and some other countries. For a full list of restricted countries, see our casino details section. Residents of all other countries where online gambling is legal are welcome.
Casumo holds the following gambling licenses:
- United Kingdom Gambling Commission – The UKGC are widely considered the most reputable regulators involved in the online gambling market. They do not manage complaints about players directly, instead of requiring their operators to appoint a UKGC accredited Alternative Dispute Resolution service. As such, the value of this license for players depends largely on the professionalism of the ADR service utilized. Casumo currently uses eCogra.
- Malta Gaming Authority – In our experience, the MGA is the best regulatory authority in managing player complaints. Their complaints team is open and cooperative in the discussion of player issues, and we’ve managed to resolve many credible player issues working with the MGA. You can find further information regarding this regulator’s complaint policies.
Pros and Cons
Pros
- 0-72 withdrawal time frame
- Unlimited withdrawal
- Live chat support is available 24/7
- Proven fair by TST
Cons
- Multiple restricted countries
- No phone support.
Bottom Line
Casumo has worked cooperatively with us to allow discussions around player complaints to resume. This means we can reassure players that we can seek out information regarding their case and ensure a fair and thorough exploration of the issues raised. Casumo has also shown a willingness to proactively try and find help for the most vulnerable players by supporting our sister project, the registered charity, BetBlocker – this is a massive positive, and reassures us that players are coming to them through our site will receive the correct care and support.
